FreedomEclipse
12-08-2009, 12:11 AM
about a week ago'ish, I bought a Xonar D2x from a shop that I use to shop at until they went under & were sold off/bought out by somebody else. before this - the shop was very reputable & Since i was there a lot. I knew the manager by his first name & managed to get some knock down deals from the guy....
anyhoo - so the store now is under new management & they have gotten rid of all the old staff. having never bought anything from the shop since it enterd new management I decided to give them ago despite how much my senses were telling me not to....
So i purchased a Xonar D2X from them & from the moment I plugged it in till the moment I pulled it out I had nothing but headache after headache. but the final straw was when it started tripping the power in the middle of bootup, then it stopped playing audio through the rear channels all together & I had to crank my logitech Z5500's almost up to 70% to get a whisper out of the card....
I packed it back in the box & took it back to the store where the assistant didnt seem to happy to see me after I announced that I was having major problems & would like a refund.
He started throwing up excuses. stuff like saying my PSU wasnt powerful enough. he even went as far as blaming windows 7 & also explaining that I had to set some jumpers on my motherboard to get the card to function perfectly.....after much words about how 'I' supposedly wasnt setting it up correctly excuse that fact that Ive been doing this in my sleep since 2001. he agreed to take the card in for testing - but it would take 2 days & if the card was faulty he would charge ME P&P to send it back to the manufacturer.
I told him that by law he couldnt charge me for something like that & that any faulty items bought from the manufacturer should be sorted out between the shop & the manufacturer themselves since the reciept is like a contract.
Despite what I said. he still refused to give me a refund. & told him it was against the law to keep my money if I wasnt satisfied with the product. & since I bought it back while it was still under shop warranty I expected nothing less then to have my money back no fucking drama like this guy who was in the midst of shitting his pants while trying to stick it to the man (which is me)
I warned him that refusal to refund my money would mean that I would be making a complaint to the Trading Standards & that they are liable to go to court If they still refuse to refund my money. so the guy said go ahead & I laughed & told him not to worry, that will be the first thing i do when i get a free moment, I asked the assistants full name so that I at least have a contact name to give the trade officials but he wouldnt give it to me LOL. He then told me that the manager was on his way in & that he would be about 3 hours.
I laughed & looked at him & asked him if the manager was coming into work (central london) from Paris or something. because I am not waiting 3 hours just to be fucked around by an even bigger knobhead. but they way this assistant was going on about it, it was like the manager was just 5mins around the corner.
After multiple failed attempts to get in touch with the manager - I no longer have time to waste playing with clowns so I called up the Trading Standards & chatted to a guy who advised me to write a letter to them telling them that they had breached the Sale Of Goods act, the trading standards have been notified & are aware of the situation & that they have 14 days to respond to the letter otherwise further action will be taken.
well....I think ive got a fat wad of compensation cash lined up. I dont think the idiots at the shop will take my letter seriously for a second.
If the case escualtes & they do get called into court I will be asking them to refund my £90 for the faulty Xonar D2x, £143 for the Xonar STX I had to purchase in place of the faulty D2X & a further £400-500 for wasting my time & maybe another £300 for hurt feelings. since they accused me of building my machine wrong.
merry christmas ho ho ho
anyhoo - so the store now is under new management & they have gotten rid of all the old staff. having never bought anything from the shop since it enterd new management I decided to give them ago despite how much my senses were telling me not to....
So i purchased a Xonar D2X from them & from the moment I plugged it in till the moment I pulled it out I had nothing but headache after headache. but the final straw was when it started tripping the power in the middle of bootup, then it stopped playing audio through the rear channels all together & I had to crank my logitech Z5500's almost up to 70% to get a whisper out of the card....
I packed it back in the box & took it back to the store where the assistant didnt seem to happy to see me after I announced that I was having major problems & would like a refund.
He started throwing up excuses. stuff like saying my PSU wasnt powerful enough. he even went as far as blaming windows 7 & also explaining that I had to set some jumpers on my motherboard to get the card to function perfectly.....after much words about how 'I' supposedly wasnt setting it up correctly excuse that fact that Ive been doing this in my sleep since 2001. he agreed to take the card in for testing - but it would take 2 days & if the card was faulty he would charge ME P&P to send it back to the manufacturer.
I told him that by law he couldnt charge me for something like that & that any faulty items bought from the manufacturer should be sorted out between the shop & the manufacturer themselves since the reciept is like a contract.
Despite what I said. he still refused to give me a refund. & told him it was against the law to keep my money if I wasnt satisfied with the product. & since I bought it back while it was still under shop warranty I expected nothing less then to have my money back no fucking drama like this guy who was in the midst of shitting his pants while trying to stick it to the man (which is me)
I warned him that refusal to refund my money would mean that I would be making a complaint to the Trading Standards & that they are liable to go to court If they still refuse to refund my money. so the guy said go ahead & I laughed & told him not to worry, that will be the first thing i do when i get a free moment, I asked the assistants full name so that I at least have a contact name to give the trade officials but he wouldnt give it to me LOL. He then told me that the manager was on his way in & that he would be about 3 hours.
I laughed & looked at him & asked him if the manager was coming into work (central london) from Paris or something. because I am not waiting 3 hours just to be fucked around by an even bigger knobhead. but they way this assistant was going on about it, it was like the manager was just 5mins around the corner.
After multiple failed attempts to get in touch with the manager - I no longer have time to waste playing with clowns so I called up the Trading Standards & chatted to a guy who advised me to write a letter to them telling them that they had breached the Sale Of Goods act, the trading standards have been notified & are aware of the situation & that they have 14 days to respond to the letter otherwise further action will be taken.
well....I think ive got a fat wad of compensation cash lined up. I dont think the idiots at the shop will take my letter seriously for a second.
If the case escualtes & they do get called into court I will be asking them to refund my £90 for the faulty Xonar D2x, £143 for the Xonar STX I had to purchase in place of the faulty D2X & a further £400-500 for wasting my time & maybe another £300 for hurt feelings. since they accused me of building my machine wrong.
merry christmas ho ho ho